Best recall.. act fast
Posted: Mon Oct 26, 2009 1:38 pmJust saw this, received a Twitter from the Kiteboarder mag... I know there are a few best users in the state, so thought I would pass this along. This may not affect you as it looks like it pertains to only a few sizes of one model.
Apparently it is a recall, for Nemesis kites sold before Oct 15 this year.... but act fast as their 'exceptional customer service' will only last till November 15th. After that, they assume you like flying a defective kite and you are out of luck. Sounds just like their money back guarantee...(they will give you up to $500 which can only be used as credit towards more of their gear) Got to read between the lines when dealing with corporate kiters.
So if you have a faulty kite you have about 20 days left to take them up on their warranty.
Hope no one in Utah has to deal with this issue... if you do I hope our local rep can pull some strings and extend a longer more legally accepted warranty period. At least they are admitting that it is faulty.
Here's what was quoted from the MFG: http://ow.ly/wzHh
"In our ongoing effort to provide exceptional products and exceptional service at exceptional prices, Best Kiteboarding is notifying all dealers and customers of this issue. While it is impossible for us to determine which specific kites are affected, we are offering all customers the opportunity to return their Nemesis NXG for a new replacement kite if they feel that they have an affected version.
We ask that all customers who wish to order a replacement contact the retailer from which they purchased their kite prior to November 15th, 2009. After this date we will assume that any remaining customers are satisfied with the performance of their kites and do not wish to replace them under this offer."
I call BS on such a short recall... what about kites sitting on shelves that won't be sold for the next few months??? Poor guy may walk into a shop, buy a kite and be SOL if its defective. When Ozone found out that our bar supplier (the only single item not sewn or built in house by Ozone personnel) had sent a few faulty bar ends into the mix, we could not determine what models may have been affected.... So Ozone recalled every bar, replaced every one at our cost, and have warranted every affected model up to today, over two full years after... now that's what I call over the top exceptional service.
Buyer Beware, some people talk about it while others work hard to deliver.... Don't believe the hype, read between the lines.
Windzup,
Brian Schenck
Apparently it is a recall, for Nemesis kites sold before Oct 15 this year.... but act fast as their 'exceptional customer service' will only last till November 15th. After that, they assume you like flying a defective kite and you are out of luck. Sounds just like their money back guarantee...(they will give you up to $500 which can only be used as credit towards more of their gear) Got to read between the lines when dealing with corporate kiters.
So if you have a faulty kite you have about 20 days left to take them up on their warranty.
Hope no one in Utah has to deal with this issue... if you do I hope our local rep can pull some strings and extend a longer more legally accepted warranty period. At least they are admitting that it is faulty.
Here's what was quoted from the MFG: http://ow.ly/wzHh
"In our ongoing effort to provide exceptional products and exceptional service at exceptional prices, Best Kiteboarding is notifying all dealers and customers of this issue. While it is impossible for us to determine which specific kites are affected, we are offering all customers the opportunity to return their Nemesis NXG for a new replacement kite if they feel that they have an affected version.
We ask that all customers who wish to order a replacement contact the retailer from which they purchased their kite prior to November 15th, 2009. After this date we will assume that any remaining customers are satisfied with the performance of their kites and do not wish to replace them under this offer."
I call BS on such a short recall... what about kites sitting on shelves that won't be sold for the next few months??? Poor guy may walk into a shop, buy a kite and be SOL if its defective. When Ozone found out that our bar supplier (the only single item not sewn or built in house by Ozone personnel) had sent a few faulty bar ends into the mix, we could not determine what models may have been affected.... So Ozone recalled every bar, replaced every one at our cost, and have warranted every affected model up to today, over two full years after... now that's what I call over the top exceptional service.
Buyer Beware, some people talk about it while others work hard to deliver.... Don't believe the hype, read between the lines.
Windzup,
Brian Schenck
